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Return Policy for Custom work
We cannot return any personalized and custom requested items....for example
We would have no use or sale for an item with your name and wedding date...
So
Please be sure that you like the design you have chosen and Marlene and I will do all we can to give you a quality product..
All Custom returned items will be charged $50 or 10%,( our choice), to help pay for our time spent in production, designing ,emailing ,refurbishing, restocking, new stock acquisition and shipping .
We still stand behind our Lifetime Guarantee -
We will clean,re-buff,re-cut,re-size or fix any flaw on all jewelry we sell for as long as the owner has the piece , for free
For Chains
PLEASE....Make sure you know the style of chain you are buying as well as the width and length.
It is very helpfull to go to a Jewelers in your area and have a look ! If they have Italian Quality Chains then they are probably buying from the same supplier in Italy, which means we can offer a better price since we have illiminated a few middlemen.
We do not like returns as much as you don't like paying for shipping and the 10% restocking fee....so....the Jewelry Store in your area should be your first stop to know what you want.
Aslo....I'm sure that you can understand that we cannot return any personalized and custom made or engraved items.
For example:
We would have no use or sale for an I.D. Bracelet with your name and information on it ....
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